Concept projectAI Solutions
AI Customer Support Assistant
An FAQ assistant concept that answers common questions from a curated knowledge base and hands over to a human.
A concept for a customer-support assistant that answers frequent questions using only an approved knowledge base, says when it does not know, and passes the conversation to a person when needed. This is a self-initiated demonstration project, not client work, and no live demo is available yet.
Features
- 01Answers drawn from a curated knowledge base
- 02Clear handover to a human
- 03Guardrails for out-of-scope questions
- 04Privacy-aware conversation logging
- 05Simple website chat widget
